Welcome to Falemon. We understand how important your privacy is. This policy explains what information we collect, how we use it and how we protect it. By using the service, you agree to this policy.
1. Information We Collect
- Account information: the phone number or email you provide at registration, used for login and account recovery.
- Device information: device model, OS version and client version, used for compatibility and troubleshooting.
- Subscription information: plans, orders and payment details (payments are processed by third-party providers; we do not store full payment credentials).
- Service logs: to ensure service quality and troubleshoot issues, we may keep limited connection logs (e.g., connection time and selected node), without mapping browsing content to your real IP.
2. Zero-Log Commitment
We maintain a strict zero-log policy. We do not record, store or sell the following:
- Your browsing history, the domains you visit or their content;
- Your real IP address or traffic content during a session;
- Any data that could identify specific browsing behavior.
3. How We Use Information
- To provide, maintain and improve the acceleration service;
- Account registration, login verification and security protection;
- Billing, order processing and after-sales support;
- Service notifications within legal limits (opt-out available at any time).
4. Information Sharing
We do not share your personal information with any third party, except:
- With your explicit consent;
- With payment and necessary infrastructure providers (e.g., payment processors, cloud providers), limited to what is required to deliver the service;
- When required by law or authorized authorities.
5. Data Security
We use industry-standard safeguards to protect your information, including encrypted transmission, access controls and regular security audits. No method of transmission over the internet can guarantee absolute security.
6. Your Rights
- Access and correct your account information;
- Delete your account (related data will be deleted or anonymized as required by policy);
- Withdraw consent or opt out of service notifications.
7. Children’s Privacy
This service is intended for adults. We do not knowingly collect personal information from children; if you believe we have, please contact us and we will delete it.
8. Policy Updates
We may update this policy from time to time. Changes will be posted on this page, and material changes will be announced via the client or email.
9. Contact Us
If you have any questions about this policy, contact us through the online support on this website or by email.